• I don't have a Universal Login!
• I am retired / emeritus faculty, and don't have a Universal Login
• I don't remember my password!
• I am getting a login screen from the database vendor (ProQuest, JSTOR, etc.)
• I appear to get logged in, but then I get a page that says "Page not found", and it just stops working.
• After I log in, I see a page that talks about cookies
• It just isn't working and I don't know what to do!
• I'm having problems with Naxos

I don't have a Universal Login!

So, get one! Go to the account activation page to activate your login.

• Employee Accounts Activate page
• Students Accounts Activate page

You will need to acquire a universal login

• If you are an emeritus faculty, you should be able to just generate a universal ID by using the Employee Accounts Activate page.
• If your are not emeritus, or if the account activation page does not work for you, contact administrative computing for assistance at (360) 650-2853.

Use the password change page to reset your password.

I am getting a login screen from the database vendor (ProQuest, JSTOR, etc.)

• If you are seeing a login screen from a database vendor, go back to the Library homepage and go through the Search Databases or Library Catalog link on the left to get to a database or the catalog. You must use the links on the library pages to access to these resources from off-campus.
• If you did get the login screen above AND you logged in successfully, but are still seeing the additional login screen, you may need to enable cookies on your browser. See details below.

• Clear your cache and delete cookies from your browser. See below if you need instructions on how to do this.
• If clearing your cache and cookies doesn't work, try using a different browser. For example, if you are using Internet Explorer, close Internet Explorer and try using Netscape or Mozilla or Opera, or whatever other browser is available to you.
• If you are still experiencing problems, please contact the Library Systems Department at (360) 650-2158 or email grp.lib.nerd@wwu.edu.

After I log in, I see a page that talks about cookies

Many databases require your browser be set to accept cookies. Your ability to use those databases may depend on whether or not you allow those cookies to be set. If you are uncomfortable with accepting cookies, you may change your browser back after you are done searching databases.

To enable cookies in Internet Explorer 6.0+:

• Select Tools from the menu options across the top
• Select Internet Options from the drop-down menu
• Choose "Privacy" from the tabs across the top of the pop-up window
• Move the slider to" Accept all cookies" for best results
• You may set your slider back to a higher level if you wish after you are done searching databases

To enable cookies in Netscape 6.0+ and Mozilla:

• Select Edit from the menu options across the top
• Select Preferences Options from the drop-down menu
• Double click on "Privacy & Security" from the options on the left side of the pop-up window
• Select Cookies from the menu options that appear
• Choose the radio button for "Enable all cookies"
• You may change your settings back to your preferred level if you wish after you are done searching databases

It just isn't working and I don't know what to do!

If you don't clear your browser cache frequently, you may occasionally experience some bizarre results. This can usually be cleared up by simply clearing your cache and deleting cookies that are piling up on your hard drive. Try clearing your cache and deleting cookies according to the instructions below to see if this clears up the problem.

If the problems still persist, please contact the Library Systems Department at (360) 650-2158 or email grp.lib.nerd@wwu.edu.

CLEARING YOUR CACHE

To clear your cache for Internet Explorer 4.x and Up

• Click "Tools" from the Internet Explorer menu bar
• Click "Internet Options..."
• Click the "General" Tab
• Click the "Delete Files" button in the "Temporary Internet files" section
• If you still have a problem, repeat the steps above and restart the computer.

• Click "Edit" from the Netscape menu bar
• Click "Preferences..." from the "Edit" menu
• Expand the "Advanced" menu by clicking the triangle sign
• Click "Cache"
• Click both the "Clear Memory Cache" and the "Clear Disk Cache" buttons.

• Click "Edit" from the Mozilla menu bar
• Click "Preferences..." from the "Edit" menu
• Expand the "Advanced" menu by clicking the plus sign
• Click "Cache"
• Click the "Clear Cache" button

• Click "File" from the Opera menu bar
• Click "Preferences..." from the "File" menu
• Click the "History and Cache menu"
• Click "Cache"
• Click the "Empty Now" button
• Click ok to close the Preferences menu

To delete cookies for Internet Explorer 5.x and up

• Click "Tools" from the Internet Explorer menu bar
• Click "Internet Options..."
• Click the "General" Tab
• Click the "Delete Cookies" button in the "Temporary Internet files" section
• If you still have a problem, repeat the steps above and restart the computer.

• Click "Tasks" from the Netscape menu bar
• Click "Privacy & Security" from the "Tasks" menu
• Click "Cookie Manager"
• Click "View Stored Cookies"
• Click the "Remove All Cookies" button from the "Stored cookies" tab on the pop-up window

• Click "Tools" from the Netscape menu bar
• Click "Cookie Manager" from the "Tools" menu
• Click "Managed Stored Cookies"
• Click the "Remove All Cookies" button from the "Stored cookies" tab on the pop-up window

• Click "Tools" from the Netscape menu bar
• Click "Cookie Manager" from the "Tools" menu
• Click "Managed Stored Cookies"
• Click the "Remove All Cookies" button from the "Stored cookies" tab on the pop-up window

• Click "File" from the Opera menu bar
• Click "Delete private data" from the "File" menu
• Select "Delete all cookies" from the pop-up window
• Click "OK" to delete cookies and close the pop-up window

I'm having problems with Naxos

• Most of the problems with Naxos have to do with incompatibility issues related to unsupported versions of software or hardware on your computer. Below is a list of minimum requirements for PCs and Macs (list taken from the Naxos Technical FAQ)

PC user:

• MS Windows 98SE, 2000, XP
• MS IE 6.0 / Mozilla 1.7.1 / FireFox 1 / Netscape 7.1 / Opera 7.53 and
• Windows Media Player 9 / 10
• Browser Settings: Privacy = Medium, ActiveX controls = Enable, Cookies = Accept, Pop-up Blocker = Off, Sound Scheme = No Sound.

Apple user:

• Mac OS X 10.4.3 with MS IE 5.2 / Mozilla 1.7.12 / Netscape 7.2 / Opera 8.51 / Safari 2.0.2 and Media Player 9.0
• Mac OS X 10.3.5 / OS X 10.2.8 with MS IE 5.2 / Mozilla 1.7 / Netscape 7.1 / Opera 7.53 / Safari 1.0 and Media Player 9.0
• OS 8.6 / 9.0 with MS IE 5.1 and Media Player 7.1
• Browser Settings: Privacy = Medium, Cookies = Accept, Sound Effect = No.

• Your computer's Internet connection will determine the streaming rate you can choose. A higher Internet bandwidth means you can choose a better sound quality. The minimum requirements are:
  • DSL or ISDN for 64Kbps streaming (near CD quality)
  • Dial-up connection for 20Kbps streaming (FM quality)